Industries
What do your callers really ask?
Choose your industry and see which requests Anni handles and what it takes.
The five most common customer service calls
„When are you open?“
„I'd like to make an appointment.“
„What's the current status?“
„How much does it cost?“
„I'd like to cancel or change something.“
No matching industry found. Try another term, such as “practice,” “law firm” or “shop.”
All industries
40 industries, one Anni.
Your industry isn't listed? Anni is set up individually for every business.
- Gyms & fitness studiosMembership questions, trial sessions and class bookings – handled in a friendly, organized way, with no hold music.
- Auto repair shopsService appointments, repair questions and pickup times – handled with a clear structure.
- Education & training providersEnrollments, course information and waitlists – so your time goes into teaching, not the phone.
- Hotels & restaurantsReservations, special requests, check-in and check-out – handled quickly, cleanly and stress-free.
- Online stores & e-commerceOrder, delivery and return questions – answered consistently, with every call documented.
- Real estate agentsViewings, property questions and lead pre-qualification – so no inquiry falls through the cracks.
- Insurance brokers & agentsAdvice requests, policy reviews, quote comparisons and claims help – captured in a structured way.
- Insurance companies & claimsClaims, benefit cases, status updates and documents – handled in a structured, empathetic way.
- Law firmsProfessional call answering and appointment scheduling for your firm – with clear limits.
- Trades & contractorsWhile you're on the job site, Anni captures inquiries, emergencies and appointments properly.
- Medical practicesAppointments, prescription requests and routine questions – handled reliably, with built-in safety rules.
- Dental & orthodontic practicesAppointments, acute pain, cost estimates and recalls – with clear triage on every call.
- Hair & beauty salonsAppointments, packages, cancellations and rebooking – plus reminders that cut no-shows.
- Logistics, freight & courierShipment status, delivery notices, safe-place permissions and complaints – handled the same way every time.
- Property & facility managementFaults, damage, keys and scheduling – logged as tickets with a clear priority.
- NotariesAppointments, document checks, deadlines and secure handovers – organized, with no legal advice.
- Tax advisorsFirst contact, documents and deadlines – captured in a structured way.
- Bookkeeping & payrollReceipts, month-end closing and employee questions – turned into clear tickets.
- Recruiting & staffing agenciesCandidate screening, interview scheduling and status updates – consistent and friendly.
- IT support & managed servicesIncident reports, prioritization and tickets – so your technicians aren't constantly interrupted.
- Telecom & internet providersAnni triages outage reports and handles router setup, moves and plan questions on the phone.
- PharmaciesAnni checks stock, takes pre-orders and explains prescription pickup – with clear limits on advice.
- Opticians & eyewear shopsAnni books eye tests and eyewear consultations, logs repairs and answers pickup questions.
- Veterinary practicesAnni books appointments, triages urgent cases and answers routine questions – with clear safety rules.
- Dental labsAnni turns order status calls, pickups, deliveries and practice queries into clear tickets.
- Moving companiesClean pre-qualification for moving inquiries, plus site surveys, quotes and scheduling.
- Cleaning companiesAnni captures property size and frequency for quotes, books site visits and helps plan jobs.
- Tutoring & private educationAnni handles sign-ups, books trial lessons and matches students with the right course.
- Architecture & building designAnni screens project inquiries, collects documents and books site visits once the basics are in.
- Travel agencies & trip plannersStructured handling of travel inquiries, rebookings, travel documents and consultation bookings.
- Debt collection & receivablesAnni handles payment plans, status questions and disputes – with verification and documentation.
- Banks & financial servicesAnni handles service requests, books advisory appointments and pre-qualifies leads – with verification.
- Bike shops & e-bike serviceAnni books bike and e-bike service, takes repair requests and handles status questions.
- Security companiesAnni triages alarm and incident calls, routes them to the right team and coordinates dispatch.
- Energy & utility companiesAnni triages outages, logs meter readings and moves, and answers status questions – with verification.
- Municipalities & citizen servicesAppointments, responsible offices and forms – so citizens quickly reach the right place.
- Government & public sectorAnni routes callers to the right office, books appointments and explains processes – neutral and accurate.
- Property managementAnni logs damage reports, answers house-rules questions and keeps tenants updated – all documented.
- Car rental companiesAnni takes reservations, handles extensions and damage reports – with verification built in.
- Event venues & servicesStructured handling of event inquiries, venue visits, availability and run-of-show planning.
Frequently asked questions
What you'll want to know before you start.
Still have questions? hello@callana.ai or
What do I need to get started?
Your existing phone number or a new one, your key information (services, prices, opening hours) and a short call with us. We'll set up the rest together.
Is there a version of Anni for my industry?
Anni is set up individually for every business – with your terminology, your workflows and your systems. Even if your industry isn't listed above.
Does Anni make mistakes?
Anni follows clear rules and says when she doesn't know something instead of guessing. You can approve important actions before they run.
What about data protection?
Callana is hosted in Frankfurt (EU) by default. Every customer has their own database. Anni always identifies herself as AI.
Can I try it first?
Yes. Talk to Anni right here on our website. Then we'll set up a dedicated agent for your business – no lock-in.
Hear what Anni sounds like.
One click is all it takes. Then we'll set up Anni for your business – no lock-in.