Opticians & eyewear shops
Anni books eye tests and eyewear consultations, logs repairs and answers pickup questions.
What Anni handles here
- Books eye tests and consultations.
- Logs repair requests.
- Answers pickup and status questions in a structured way.
Typical calls
- Book an eye testAdults/children + duration
- Eyewear consultationSports, everyday, workplace
- Repair/adjustmentModel + problem + appointment
- Pickup statusName/date + status
SetupHow to prepare for launch4
- Services & durationsEye test, consultation, adjustment
- Status fieldsordered, in progress, ready
- Prep messageswhat to bring
- Reminder24h before
WorkflowsWhat Anni actually does4
Service-based schedulingEye test 30 min, consultation 45 min, adjustment 15 min.
Repair intakeModel, problem, urgency, drop-off.
Pickup statusIn progress / ready / at the lens lab.
Prep infoWhat to bring, time, address.
IntegrationsData sources and systems3
CalendarStations, staff, slots
Order statusLenses/order/ready
SMS/emailAppointment + pickup info
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↓Eye test no-shows
↓Phone time
↓Pickup status calls
↑Schedule utilization
Privacy & limitsWhat deliberately doesn't happen2
Health-related dataOnly what the appointment requires.
Data minimizationContact + appointment + service.
PitfallsCommon mistakes and how to avoid them2
- Wrong appointment lengthDuration per service + buffer.
- Outdated statusOne source + clear messages.
Frequently asked questionsShort, honest answers2
Can Anni interpret prescriptions?No – but she can book a consultation or eye test.
How are repairs prioritized?With urgency rules.
