Auto repair shops
Service appointments, repair questions and pickup times – handled with a clear structure.
What Anni handles here
- Asks for the license plate and vehicle details up front.
- Keeps appointments, status checks and emergencies apart so the shop can work uninterrupted.
- Gives consistent answers loaner cars, drop-off times, cost estimates.
Typical calls
- Book a service appointmentService needed + vehicle + slot
- Status inquiryTicket/info instead of transferring
- Question about an invoice/estimateRequest documents
- Breakdown/emergencyPrioritize + escalate immediately
SetupHow to prepare for launch4
- Define the service catalogTop 10 services + duration
- Set the status-check processwhen to call back, who decides
- Store loaner-car rulesavailability, conditions
- Define emergency escalationbreakdown/towing/24h
WorkflowsWhat Anni actually does4
Appointment intake with a service treeAnnual inspection (§57a), service check, brakes, A/C, diagnostics – slot + confirmation.
Bundle status inquiriesRecords license plate + job + callback number, creates a status list.
Pickup & drop-off logicCommunicates pickup windows and handover rules.
Structured summaryAfter every call, the request is summarized in a compact form.
IntegrationsData sources and systems3
Workshop software / DMS / ERPJob status, estimate flags
CalendarResources & slots
SMS/emailAppointment confirmation + pickup notes
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↓Interruptions in the shopstatus inquiries are bundled
↑Appointment utilizationthanks to clean slot rules
↓Missed appointmentsreminders + clear drop-off times
↓Phone time per requestthanks to clear questions up front
Privacy & limitsWhat deliberately doesn't happen2
Payment and contract informationDo not store sensitive payment data on the phone.
Data accessStatus information only after minimal verification.
PitfallsCommon mistakes and how to avoid them2
- Slots without resource logicType slots by service + set capacity per day.
- Unreliable status informationDefine a simple status field.
Frequently asked questionsShort, honest answers2
Can Anni quote specific repair prices?Only if you've stored pricing rules. Otherwise she explains clearly that the price follows the inspection.
How do you avoid unnecessary transfers?With clear categories: status as a ticket, emergencies escalated.
