Pharmacies
Anni checks stock, takes pre-orders and explains prescription pickup – with clear limits on advice.
What Anni handles here
- Takes pre-orders.
- Standard info opening hours, after-hours pharmacy.
- Clear limits no medical advice.
Typical calls
- Is a medication in stock?Name/active ingredient + strength
- Pre-orderQuantity, pickup time, contact
- Prescriptions & e-prescriptionsProcess + pickup window
- After-hours pharmacyInfo + source
SetupHow to prepare for launch4
- Pre-order formName, strength, pack size, quantity
- Status messagesready / tomorrow / not available
- After-hours pharmacy inforeliable source/link
- Handoff rulesAdvice → staff
WorkflowsWhat Anni actually does4
Pre-order intakeMedication, strength, pack size, quantity, contact.
Availability answersYes/no/alternative – or check and call back.
Pickup info & reminderPickup window, address, prescription note.
Advice boundariesQuestions about effects or side effects → handed to staff.
IntegrationsData sources and systems3
Inventory managementStock/reservations
Email/SMSPickup confirmation
Ticket/notesPre-orders
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↓Phone time
↑Pickup rate
↓Order errors
↑Phone availability
Privacy & limitsWhat deliberately doesn't happen2
No medical adviceAnni handles the logistics – questions go to qualified staff.
Data minimizationOnly contact details + pre-order info.
PitfallsCommon mistakes and how to avoid them2
- Unclear medication detailsRequired: name + strength + pack size.
- AI answering advice questionsFixed rule: hand off to staff.
Frequently asked questionsShort, honest answers2
Can Anni suggest alternatives?Only with clear rules or lists.
How is sensitive information handled?Bare minimum only – no diagnoses.
