Live · AI voice for business
Your business. Always reachable.
One click is all it takes. Ask our agent a question, just like your customers would on the phone.
Microphone required · free
What good is a web and phone concierge that doesn't connect to the systems you already use?
- resmio
- HubSpot
- 3CX
- Google Calendar
- Calendly
- Shopify
- Gmail
- Stripe
- Zapier
- Trello
- Zendesk
Important call. Wrong moment.
Your calls
are holding you back.
You pick up one call. Then the next. Another customer with the same question. Between appointments, bookings and to-dos, there's barely any time left for what matters. What if your calls finally worked for you – instead of slowing you down all day?
Service request
Incoming call · Callana
Anni is picking up …
Accepting starts a conversation with Anni.
How Anni works
Designed to take work off your plate.
Not another tool your team has to maintain. Anni handles the first contact – by your rules, in your tone.
-
Your number. Reachable right away.
Get a new number or keep your existing one – with call forwarding, schedules and failover.
-
An assistant who knows your business.
Clear instructions and a knowledge base make Anni yours: your answers, your rules, your tone.
-
Connected to your systems.
Calendar, CRM, booking and payment systems – via API, webhook or a custom integration.
-
Appointments without the back-and-forth.
Book, reschedule, cancel – right in your calendar, by your rules.
-
One history for every channel.
Phone, website chat and messages all land in one history. Nobody has to repeat themselves.
-
You decide. Always.
Every action can require your approval before it runs. Anni does the work, you stay in control.
The result is an intelligent contact center,
one that truly understands your callers.
Integrations
The tools you already use.
Simply connected.
Anni works with your systems, not next to them: she sees available slots, recognizes customers and logs results where your team needs them.
- Google CalendarCheck & book appointments
- OutlookCalendar & email
- HubSpotRecognize customers
- SalesforceCreate inquiries
- ShopifyCheck order status
- ZendeskOpen tickets
- WhatsAppSend confirmation
- Your systemvia API
- ReadAvailable appointments, customer data, orders – live, not from yesterday's export.
- WriteBookings, notes and tickets go straight into the right system.
- OpenYour existing tools keep working, Zapier included. Where it pays off, we build a custom integration.
Your dashboard
Built around the way you work – not the other way around.
You set the rules, categories and call forwarding. Anni works exactly the way your team needs her to – transparently and measurably.
- Calls today18since 7:00 a.m.
- Appointments booked6directly in the calendar
- Avg. call duration1:42minutes
- Handed to your team2with context
Recent calls All categories
- Mag. Josef Bauer09:42 Appointment request
- Anna Leitner09:15 Info call
- DI Markus Gruber08:57 Callback request
- Dr. Katharina Hofer08:31 Info call
- Martin Gasser08:12 Appointment request
Calls this week 113 total
Rules Set by you
- Book appointmentsIn the calendar, based on your hours
- Call forwardingStraight to your team in emergencies
- Callback requestWith the caller's request and number
- CampaignsReminders and follow-up calls
Sample data. This is what your dashboard looks like in the Callana app.
Human First
Upfront about being AI. Ready to hand off to your team.
Anni tells callers right away that she's a digital assistant. When a person is needed, she puts the call through – along with everything that's already been sorted out. That way, your team handles the conversations that really matter.
Phone AI doesn't replace your team. It makes sure no caller goes unheard and frees up your people for advice, sales and service.
Why Callana
One point of contact. No tool chaos.
We had three different tools, two agencies and still no system that fit together. Callana listened to us for an hour – and then simply built what we actually needed. No script, no off-the-shelf package. Our solution.
- A team that delivers.No back-and-forth with outside agencies. Callana is backed by Innovationlab GmbH – we think ahead, we build, and we stick around.
- No problem is too complex.What sounds complicated usually has a simple solution. We listen and fix what really matters.
- No sales script.We don't follow a formula – we do what makes sense for your business.
Other agencies sold us packages. Callana asked what was actually holding us back – and solved exactly that.
Maria H.Practice Manager, physiotherapy, Linz We were afraid of AI projects – too expensive, too complex, too unreliable. Callana proved us wrong.
Thomas K.Owner, auto repair shop, St. Pölten Three months later, we don't use a single one of the old tools. Everything runs through one solution – and someone I can call.
Anna S.COO, property management, Graz
Security & trust
Technically sound.
Legally compliant.
Two foundations you can't see but notice right away: stable infrastructure and clear rules about where your data goes.
- Hosted in Frankfurt (EU)Runs in Germany by default, elsewhere on request.
- Honest about being AIAnni identifies herself as AI, as the EU AI Act requires.
- A separate database for each customerYour data is stored separately from every other customer's.
- DocumentableIf you have stricter requirements, we help with data protection and governance policies.
- Callers & websitePhone, chat and messages
- Callana platformConversation logic, rules, dashboard
Frankfurt (EU)dedicated database
- AI servicesLanguage understanding and voice
GoogleAnthropicElevenLabs
- Your systemsapproved integrations only
CalendarCRMBooking
We always use the best provider available – and stay independent.
Before you decide
What to look for in an AI phone assistant.
Eight questions every solution should answer – and how Callana answers them.
Does your data stay in the EU – even with automations?
Hosted in Frankfurt by default. Workflows don't take a detour through third-party automation platforms.
Is there a dashboard for your workflows?
Categories, call forwarding and metrics – defined together with you.
Is your data stored separately?
Every customer has a dedicated database.
Does everything depend on n8n, Make or Zapier?
No. You can keep using them, but you don't need them.
Do you pay for dropped calls?
No. Calls under 10 seconds are free.
Can the call flow be adapted to your processes?
Completely: call handling, rules and handoffs.
Can you connect your own systems and data flows?
Yes, with a custom integration on the Business package and up.
Is there still a human in the loop?
Yes: handoff with context, plus monitoring and optimization by our team.
In three steps
From first conversation to go-live.
from €89 per month, excl. VAT
You only pay when Anni is actually working: billed by the second, no lock-in, and dropped calls are free.
Prefer to talk first? hello@callana.ai or
Phone number & setup
A new number or your existing one. We work out what Anni should know and handle.
Your workflow, turned into a conversation
Call forwarding, rules and handoffs – just the way your business works.
Fine-tuning & go-live
Test calls, adjustments, launch. After that, we keep optimizing.
Frequently asked questions
What you'll want to know before you start.
Still have questions? hello@callana.ai or
What is Callana?
Callana is an AI phone and web concierge. Its assistant, Anni, answers calls, answers questions, books appointments and hands off to your team when needed. Callana is a product of Innovationlab GmbH, based in Wörgl, Austria.
Can I try Callana risk-free?
Yes. Talk to Anni right at the top of this page. For your business, we set up a dedicated agent. All packages have no lock-in and are billed by the second.
What about data protection and security?
Callana is hosted in Frankfurt (EU) by default, elsewhere on request. For speech and language understanding, we use models from Google and Anthropic; the voice comes from ElevenLabs. Anni always identifies herself as AI, as the EU AI Act requires.
Do you help with setup?
Yes. Our team sets up Anni with you: instructions, knowledge base, call forwarding. The Business package and up include one support hour per month for optimizations.
What happens if the AI makes a mistake?
Anni follows clear rules and says when she doesn't know something instead of guessing. You can approve important actions before they run, and you can review every conversation in the dashboard.
How long does setup take?
That depends on what Anni should handle. An agent for information and call forwarding is ready quickly; integrations with your systems take a bit longer. Setup is billed based on actual effort.