Security companies
Anni triages alarm and incident calls, routes them to the right team and coordinates dispatch.
What Anni handles here
- Triage real alarm vs. false alarm vs. routine.
- Captures dispatch details in a structured way.
- Documents every report.
Typical calls
- Alarm reportSite, signal, situation
- Access problemAddress, contact, code
- Request a patrolReason + priority
- Dispatch statusTicket + ETA
SetupHow to prepare for launch4
- Import the site listIDs, addresses, contacts
- Escalation matrixAlarm types → actions
- Access ruleswho may do what, and when
- Status messages4–6 standard updates
WorkflowsWhat Anni actually does4
Alarm triageLocation, danger, people involved → escalation path.
Site routingSite ID → responsible region/team.
Dispatch ticketSite, address, contact, observation, priority.
Status updatesassigned / en route / on site / completed.
IntegrationsData sources and systems3
Dispatch systemTickets, status, teams
Site listAccess rules, contacts
SMS/emailConfirmation, updates
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↓Time to dispatch
↓False alarm workload
↑Documentation quality
↓Status calls
Privacy & limitsWhat deliberately doesn't happen2
Access detailsCodes only for authorized processes.
Conservative escalationEscalate when in doubt.
PitfallsCommon mistakes and how to avoid them2
- Inconsistent site rulesFor each site: contact chain + access.
- ETA promisesETAs only from the system.
Frequently asked questionsShort, honest answers2
Can Anni recognize false alarms?Only based on your rules/signals.
How do you prevent misuse?Site ID + caller check.
