Bike shops & e-bike service
Anni books bike and e-bike service, takes repair requests and handles status questions.
What Anni handles here
- Asks for bike type, brand and problem.
- Schedules by service type.
- Bundles status questions.
Typical calls
- Book a service appointmentService + bike type + slot
- Breakdown/emergencysafety issue → prioritize
- StatusOrder/name + callback list
- E-bike diagnosticsError description + battery/display
SetupHow to prepare for launch4
- Service catalogTop 10 services + duration
- Safety triggersBrakes/accident/steering
- Status fieldsin progress, waiting, ready
- Pickup messageWindow, what to bring, payment
WorkflowsWhat Anni actually does4
Service treeTune-up, brakes, gears, e-bike diagnostics → duration & slot.
Safety triageFaulty brakes / accident → high priority.
Batched status requestsName/order/callback number → status list.
Pickup notesPickup window, cost range, what to bring.
IntegrationsData sources and systems3
CalendarSlots by service/duration
Order notesProblem, urgency, status
SMS/emailConfirmation + pickup notes
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↓Interruptions
↑Schedule utilization
↓No-shows
↓Diagnostic turnaround time
Privacy & limitsWhat deliberately doesn't happen2
No wrong pricesCost ranges only if stored.
Safety rulesEscalate critical defects conservatively.
PitfallsCommon mistakes and how to avoid them2
- Unclear problem intakeRequired: bike type + symptom + urgency.
- Status questions block the lineBundle + fixed callback times.
Frequently asked questionsShort, honest answers2
Can Anni interpret e-bike error codes?Only with a stored error code list.
How do you reduce waiting times?Slot rules + drop-off windows + status batching.
