Property & facility management
Faults, damage, keys and scheduling – logged as tickets with a clear priority.
What Anni handles here
- Recognizes emergencies and escalates according to on-call rules.
- Collects required information and creates a ticket.
- Coordinates appointment windows without ten rounds of callbacks.
Typical calls
- Water/heating/powerEmergency triage + escalation
- Report damageAddress + photos + access
- Keys / accessProcess + check
- Appointment with a contractorWindow + contact person
SetupHow to prepare for launch4
- Emergency rulesTrigger → on-call / ticket
- Required fieldsAddress, contact, fault, photos
- Photo linksimple upload flow
- Time window rulesBuffer, access, contact person
WorkflowsWhat Anni actually does4
Emergency triageTrigger questions → on-call service or high-priority ticket.
Ticket with required fieldsAddress, description of the fault, time, photos, access.
Coordinate time windowsConfirms time windows by SMS/email.
Bundle status requestsStatus requests as a daily list for the team.
IntegrationsData sources and systems3
Ticketing/CAFMWork orders, priorities
CalendarAccess & contractor windows
SMS/emailConfirmation, links
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↓Time to ticket creation
↓Emergency response time
↓Interruptions
↑Completion rate
Privacy & limitsWhat deliberately doesn't happen2
Access dataCodes only when necessary, kept to a minimum.
DocumentationConsistent tickets instead of phone notes.
PitfallsCommon mistakes and how to avoid them2
- Unclear definition of an emergencyCriteria + escalation numbers in writing.
- Missing address dataMake the address a required field.
Frequently asked questionsShort, honest answers2
Can Anni dispatch contractors?That depends on your setup – a ticket with priority and details always works.
What about access information?Data minimization: only when necessary, brief, for that purpose only.
