Dental & orthodontic practices
Appointments, acute pain, cost estimates and recalls – with clear triage on every call.
What Anni handles here
- Acute vs. routine clear questions, clear priorities.
- Records details (pain, bleeding, trauma) routes them according to rules.
- Reduces no-shows with reminders.
Typical calls
- Acute pain / emergencyTrigger questions + handover
- Book/reschedule an appointmentTreatment type + slot
- Cost estimate/treatment planDocuments + callback appointment
- Recall/prophylaxisevery six months, preferred times
SetupHow to prepare for launch4
- Appointment types & durationsProphylaxis, check-up, pain, orthodontics
- Acute triggers in writingshort & unambiguous
- Reminder textsPreparation, address, cancellation rule
- Document linksecure upload
WorkflowsWhat Anni actually does4
Acute triageTrigger questions (accident, bleeding, swelling). Immediate slot / callback / emergency dental service.
Separate appointment typesProphylaxis, check-up, pain, orthodontics – each with its own duration/slots.
Recall & remindersAutomatic recall list and reminders.
Document flowRequest findings/X-ray information via a secure link.
IntegrationsData sources and systems3
CalendarPractitioner/chair slots + blocked times
Practice softwareRequest, priority, documents
SMS/emailReminder, preparation
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↓No-show ratereminder + rebooking
↓Phone load
↓Time to acute response
↑Recall rate
Privacy & limitsWhat deliberately doesn't happen2
No diagnosisTriage according to rules, no medical assessment.
Health dataData minimization: only what is needed for the appointment/urgency.
PitfallsCommon mistakes and how to avoid them2
- No rules for acute casesPolicy: symptoms → which path.
- Overbooked slotsAcute buffer per day + duration per appointment type.
Frequently asked questionsShort, honest answers2
Can Anni refer callers to the emergency dental service?Yes – if rules/links/times are stored.
What does that sound like without a diagnosis?Neutral: questions about urgency, then the right path to an appointment.
