Law firms
Professional call answering and appointment scheduling for your firm – with clear limits.
What Anni handles here
- Triage without legal advice matter, urgency, deadlines.
- Client intake with a structured summary.
- Clear transfer for deadline matters.
Typical calls
- First contact / matterTopic, deadline, documents
- Schedule an appointmentAvailability + channel
- Case status / callbackTicket + priority
- Deadline matterImmediate escalation
SetupHow to prepare for launch4
- Areas of law as categoriesEmployment law, tenancy law, criminal law
- Rules for deadline mattersImmediate escalation
- Document checklistsshort & standardized
- Appointment windows/buffersProtection against overbooking
WorkflowsWhat Anni actually does4
Triage flowRecords topic, deadline date, documents – prioritizes according to rules.
Document requestSends a checklist per area of law.
Callback list with contextCallback requests with 3–5 key points.
Structured summaryAfter every call, the request is summarized in a compact form.
IntegrationsData sources and systems3
CalendarAppointment windows + office hours
Ticket/CRMMatter, deadline, context
Document linkssecure channels
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↑Quality of callback requestsmore context
↑Reachability
↓Appointment no-showsreminder + agenda
↓Phone time per requestthanks to clear questions up front
Privacy & limitsWhat deliberately doesn't happen2
No legal advice from AIAnni collects facts – assessments stay with the firm.
ConfidentialityData minimization: only necessary information.
PitfallsCommon mistakes and how to avoid them2
- Conversations too open-endedQuestion tree: topic → deadline → goal → documents.
- Deadlines not recognizedRequired deadline field for certain categories.
Frequently asked questionsShort, honest answers2
How do you stop clients from telling the whole story on the phone?Clear guiding questions: key facts now, details in the meeting.
Can Anni prioritize deadlines?Yes – through rules (e.g. deadline < 72h → high priority).
