Veterinary practices
Anni books appointments, triages urgent cases and answers routine questions – with clear safety rules.
What Anni handles here
- Urgent vs. routine clear questions and paths.
- Books vaccinations and checkups.
- Takes pressure off the front desk.
Typical calls
- Urgent: injury/emergencyTrigger questions + handoff
- Vaccination/checkupSpecies, age, appointment
- Medication/pickupName, dose, process
- Test results/callbackTicket + priority
SetupHow to prepare for launch4
- Define red flagsBreathing difficulty, poisoning, bleeding
- Define appointment typesVaccination, follow-up, surgery
- Prep messagesFasting, transport
- Escalation pathsEmergency vet/practice immediately
WorkflowsWhat Anni actually does4
Urgent triagePoisoning, breathing difficulty, bleeding → immediate escalation.
Appointment types & durationVaccination, pre-op consultation, follow-up.
Prep & instructionsFasting, pet carrier, records.
Callback listSymptoms, pet details, urgency.
IntegrationsData sources and systems3
CalendarOffice hours, surgery slots, urgent windows
Ticket/notesSymptoms, priority
SMS/emailReminder, preparation
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↓Urgent response time
↓Phone load
↓No-show rate
↑Complete case details
Privacy & limitsWhat deliberately doesn't happen2
No diagnosisRule-based triage, no treatment instructions.
Data minimizationOnly what the appointment or urgency requires.
PitfallsCommon mistakes and how to avoid them2
- No rules for urgent casesWrite down red flags + response paths.
- Too many questions4–7 questions, then hand off.
Frequently asked questionsShort, honest answers2
Can Anni help with poisoning cases?She escalates immediately and gives clear guidance based on your rules.
How do you prevent wrong triage?A few clear trigger questions + a conservative default path.
