Logistics, freight & courier
Shipment status, delivery notices, safe-place permissions and complaints – handled the same way every time.
What Anni handles here
- Status information after verification.
- Records safe-place permissions in a structured way.
- Takes down complaints properly.
Typical calls
- Where is my package?Tracking no. + verification
- Change the delivery windowOptions + delivery notice
- Safe-place permissionLocation + liability notice
- Damage/missing itemsTicket + photos
SetupHow to prepare for launch4
- Verification rulewhich combination is enough?
- Delivery notice fieldsContact, loading dock, time window
- Complaint checklistPhoto link + deadline
- Standard textsSafe place, ETA, next steps
WorkflowsWhat Anni actually does4
Status information with verificationTracking number + postal code/name → status + next stop.
Delivery notice & time windowPreferred time window, additional info, delivery notice/note in the system.
Safe-place permissionLocation, conditions, liability notice according to policy.
Complaint intakeType of damage, photos via link, deadline, ticket with priority.
IntegrationsData sources and systems3
Tracking systemEvents/scans, ETA
TicketingComplaints, delivery notices
SMS/emailLinks, confirmations
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↓Repeat status calls
↓Complaint handling time
↑First-contact resolution
↓Phone time
Privacy & limitsWhat deliberately doesn't happen2
VerificationOnly give out status after a match check.
Liability for safe-place deliveryOnly after consent + a documented notice.
PitfallsCommon mistakes and how to avoid them2
- Inconsistent trackingOne source + clear wording rules.
- Safe-place permission without a policyStore a short text.
Frequently asked questionsShort, honest answers2
Can Anni reschedule a delivery?If the system allows it. Otherwise: hand over a ticket/delivery notice.
What about callers without a tracking number?Anni stays friendly but firm: no tracking number, no status update.
