Property management
Anni logs damage reports, answers house-rules questions and keeps tenants updated – all documented.
What Anni handles here
- Turns damage reports into tickets.
- Distinguishes emergencies from routine.
- Sets realistic expectations on process and timing.
Typical calls
- Water damage / heatingEmergency → escalate immediately
- Report a defectLocation + photo link + priority
- House rules / regulationsShort info + source
- Maintenance appointmentSlot + access
SetupHow to prepare for launch4
- Property listAddresses, staircases, units
- Damage categoriesWater, heating, electricity, door
- Contractor mappingCategory → trade
- Update messagesStatus + time of next response
WorkflowsWhat Anni actually does4
Emergency triageWater, heating, electricity → immediate escalation.
Damage ticketProperty, staircase, unit no. (Top), location, photo link, contact times.
Contractor routingEach category goes to the responsible trade.
Tenant updatesTicket received, appointment window, response by date.
IntegrationsData sources and systems3
Ticketing/CRMProperties, units, status
Contractor listTrades, on-call availability
SMS/emailUpdates, photo link
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↓Emergency response time
↑Report completeness
↓Repeat calls
↓Turnaround time
Privacy & limitsWhat deliberately doesn't happen2
Access detailsCodes kept minimal and used only for their purpose.
DocumentationDamage as tickets with timestamps.
PitfallsCommon mistakes and how to avoid them2
- Damage reports without a unitRequired: address + unit + location.
- Unclear on-call coverageEmergency rules + 1 escalation number.
Frequently asked questionsShort, honest answers2
Can Anni commission contractors?She creates the ticket and routes it – commissioning directly once processes are clear.
How do you prevent paper chaos?Everything as a ticket with photo link and updates.
