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What happens between the ring and the moment the request is taken care of.

About AI on the phone and in chat – told from the daily life of hotels, businesses and their guests.

2 callsClick to answer
Incoming at the front desk of the Hotel Alpenstein8:00 min read

The voice is the interface.The integration is the product.

“It could talk, but it couldn't see.”

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On hold for 4:12 minutes6:00 min read

“Please put me throughto a human.”

“Customers don't hate AI. They hate bad service.”

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For the conversation, your browser connects to the Callana server and our voice services: ElevenLabs for the voice, Google and Anthropic for language understanding. Your microphone is only used during the conversation. For quality assurance we keep the conversation for six months; after that it is deleted or anonymized.

More in our Privacy Policy.