Hotels & restaurants
Reservations, special requests, check-in and check-out – handled quickly, cleanly and stress-free.
What Anni handles here
- Takes reservation requests and clarifies the details.
- Answers recurring questions parking, breakfast, late check-in.
- Keeps your team from getting stuck on the phone.
Typical calls
- Reserve a room/tableDate, time, number of guests
- Late check-in / arrivalRules, code, times
- Allergies/special requestsNote + confirmation
- Cancellation / rebookingDeadlines + alternatives
SetupHow to prepare for launch4
- Collect house rules & FAQsTop 30 questions
- Define special-request tagsAllergy, parking, crib
- Standardize the cancellation policyshort + unambiguous
- Message templatesConfirmation, arrival, reminder
WorkflowsWhat Anni actually does4
Reservation intake + confirmationRecords the details, confirms by message, files a summary.
Special requests as tagsAllergies, crib, parking – cleanly stored as tags/notes.
Rush-hour modeWhen it gets busy: short mode, everything else goes on a callback list.
Structured summaryAfter every call, the request is summarized in a compact form.
IntegrationsData sources and systems3
PMS / channel managerAvailability/rules
Calendar/reservation toolTables/slots/events
NotificationsConfirmation, reminder
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↑Reachabilityeven outside front-desk hours
↓Handling time
↓Errors from notesstructured summary
↓Phone time per requestthanks to clear questions up front
Privacy & limitsWhat deliberately doesn't happen2
Payment dataDo not store card details; use secure payment links.
Privacy for special requestsHealth data only when necessary, kept to a minimum.
PitfallsCommon mistakes and how to avoid them2
- Unclear house rulesShort list: check-in, pets, cancellation, parking.
- Availability changes oftenDefine the source + give a clear answer when unsure.
Frequently asked questionsShort, honest answers2
Can Anni book directly?If a booking calendar is connected, Anni can create reservations.
How does Anni handle special requests?As structured notes/tags – so the kitchen and housekeeping see them right away.
