CALLANA
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Features

Everything Anni handles for your business.

Anni answers calls, handles questions, books appointments and logs the results where your team needs them – on the phone, in your website chat and by message.

Set up Callana

  1. Phone number

    Your number. Reachable right away.

    Get a new number or keep your existing one. Anni is reachable from day one, even when several calls come in at once.

    • New number or port your existing one
    • Call forwarding and schedules, e.g. only outside business hours
    • Failover, so no call goes unanswered

  2. Instructions & knowledge

    An assistant who knows your business.

    Clear instructions and a knowledge base shape Anni: your answers, your rules, your tone. She learns like a new colleague, only faster.

    • Documents, price lists and your website as knowledge sources
    • Rules for what Anni can and can't say
    • Admits when she doesn't know something instead of guessing

  3. Integration

    Connected to your systems.

    Calendar, CRM, booking and payment systems: Anni pulls up what she needs for a good answer in real time and logs the results directly.

    • Via API, webhook or a custom integration
    • Your existing tools keep working, Zapier included
    • Integrations with your own systems on Business and up

  4. Appointments

    Appointments without the back-and-forth.

    Book, reschedule, cancel: right in your calendar and by your rules, with buffer times and confirmation by message.

    • Sees available slots in real time
    • Follows your rules, e.g. duration per service
    • Sends an SMS or WhatsApp confirmation on request

  5. All channels

    One history for every channel.

    Phone, website chat and messages all land in one history. Someone who called yesterday and writes today doesn't have to start over.

    • Calls, chats and messages in one place
    • A summary of every call in the dashboard
    • Handoff to your team with everything already sorted out

  6. Approvals

    You decide. Always.

    Every action can require your approval before it runs. Anni does the work, you stay in control.

    • Approval for bookings, quotes or callbacks
    • Everything traceable in the dashboard
    • Adjust the rules yourself at any time

Beyond the phone

The same Anni. On every channel.

What works on the phone also works in writing – with the same knowledge and the same rules.

  • Phone

    Answers every call immediately, around the clock, with no waiting on hold.

  • Website chat

    Answers questions right on your website, by text or voice.

  • Web concierge

    Guides visitors to the right page, appointment or inquiry.

  • Automatic messages

    Confirmations, reminders and follow-up questions by SMS or WhatsApp.

Control

Full control. No tech skills required.

See the dashboard

  • Dashboard for your workflowsCategories, call forwarding and metrics, defined together with you.
  • Rules, not scriptsEvery rule, every dialog, every escalation: you decide how Anni responds.
  • ReportsCall volume, topics, times and outcomes at a glance.
  • A team that deliversNo back-and-forth with outside agencies. The Callana team implements your requests directly.

Compared

Traditional call center or Callana?

A side-by-side look at first contact: so no call gets lost and your team only handles the cases that really matter.

TopicTraditional call centerCallana
AvailabilityTraditional call center: Capacity depends on shifts, breaks, sick days and peak timesCallana: Available around the clock, same quality even at peak load
Answering callsTraditional call center: Callers hang up on hold, requests get lostCallana: Answered immediately, every call gets a response
CostsTraditional call center: Fixed costs and base fees, regardless of actual usageCallana: Billed by the second, no lock-in, dropped calls free
QualityTraditional call center: Varies with mood, training and staff turnoverCallana: Same rules, same answers, traceable and measurable
AdjustmentsTraditional call center: Changes need briefing and trainingCallana: Dialogs per phone number and topic; tone and goals adjustable
GrowthTraditional call center: More calls means more staff, plus trainingCallana: Scales with you, no extra staff needed
StructureTraditional call center: Often just answering and forwarding, little dataCallana: Asks follow-up questions, routes calls correctly and documents everything, in your CRM if you like
ImpressionTraditional call center: Often comes across as “outsourced”Callana: Sounds like your business: your terms, your tone, your rules

Phone AI doesn't replace your team. It keeps you reachable, asks the right questions and hands off in a structured way – giving your team time for advice, sales and service.

In plain terms

What Anni runs on.

  • HostingHosted in Frankfurt (EU) by default, elsewhere on request.
  • Language modelsGoogle and Anthropic, whichever is best for the task right now.
  • VoiceElevenLabs: natural-sounding and optimized for German.
  • IndependentCallana isn't tied to any provider and switches when something better comes along.

Hear what Anni sounds like.

One click is all it takes. Then we'll set up Anni for your business – no lock-in.

Set up Callana

For the conversation, your browser connects to the Callana server and our voice services: ElevenLabs for the voice, Google and Anthropic for language understanding. Your microphone is only used during the conversation. For quality assurance we keep the conversation for six months; after that it is deleted or anonymized.

More in our Privacy Policy.