Dental labs
Anni turns order status calls, pickups, deliveries and practice queries into clear tickets.
What Anni handles here
- Answers status questions in a structured way.
- Organizes delivery and pickup windows.
- Queries become tickets with a checklist.
Typical calls
- Case statusOrder + appointment
- Pickup/deliveryWindow + address
- Change/remakeReason + photo/scan
- Shade/materialDocumentation + follow-up question
SetupHow to prepare for launch4
- Status fieldsin progress, waiting, ready, shipped
- Pickup windowsfixed times + buffer
- Change formReason, urgency, photo
- Checklistsper type of work
WorkflowsWhat Anni actually does4
Status updatesOrder/reference → status.
Pickup/delivery routesBundles stops and confirms windows.
Change request ticketReason, urgency, photo/scan via link.
Quality checklistCheckpoints for each type of work.
IntegrationsData sources and systems3
Order management systemStatus, ETA, references
TicketingChanges, queries
SMS/emailWindows, confirmation
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↓Return rate
↓Status calls
↓Change turnaround time
↑Predictability
Privacy & limitsWhat deliberately doesn't happen2
Minimize patient dataReferences/IDs only.
Secure documentsScans and photos via secure links.
PitfallsCommon mistakes and how to avoid them2
- Missing referencesOrder number as a required field.
- Too much back-and-forthTicket with required info.
Frequently asked questionsShort, honest answers2
Can Anni answer questions from dental practices?Process and status, yes – medical questions, no.
How do you reduce returns?Required info + photo + checklist.
