Hair & beauty salons
Appointments, packages, cancellations and rebooking – plus reminders that cut no-shows.
What Anni handles here
- Books by treatment type + duration + preferred staff member.
- Automates rebooking/cancellation with clear rules.
- Keeps utilization steady with reminders + a waitlist.
Typical calls
- Book an appointmentTreatment + duration + preferred time
- Rebook/cancelRules + alternatives
- Prices/servicesPackages, upgrades, duration
- Waitlistif something opens up earlier
SetupHow to prepare for launch4
- Treatment catalogTop 15 incl. duration & buffer
- Staff ruleswho does what, when available
- Cancellation/no-show policyshort & consistent
- Waitlist flowhow to offer, how to confirm
WorkflowsWhat Anni actually does4
Appointment flow by treatmentAsks for treatment, duration, preferred time. Books matching slots.
Waitlist & filling gapsCollects flexible customers, offers slots that open up.
No-show protectionReminder + clear cancellation rule.
Explain packages neutrallyNames the options, stays neutral.
IntegrationsData sources and systems3
Booking calendarStaff, rooms, duration, buffers
SMS/emailReminder, rebooking, waitlist
Customer data/CRMNotes, preferences
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↓No-show ratereminder + policy
↑Utilizationwaitlist fills gaps
↓Phone time per booking
↑Rebooking rate
Privacy & limitsWhat deliberately doesn't happen2
Data minimizationName + contact + treatment + slot. Nothing more.
Transparent cancellation rulesStore a clear policy.
PitfallsCommon mistakes and how to avoid them2
- Unclear duration per treatmentStandard duration + buffer per treatment.
- Too many special casesTags: new customer, correction, consultation needed.
Frequently asked questionsShort, honest answers2
Can Anni take staff preferences into account?Yes – if the calendar maps resources.
How do you avoid arguments about cancellations?A short policy + consistent, friendly wording.
