Government & public sector
Anni routes callers to the right office, books appointments and explains processes – neutral and accurate.
What Anni handles here
- Routes by topic + region.
- Books services and sends checklists.
- No legal interpretation.
Typical calls
- Book an appointmentService + location + documents
- Case statusCase number + verification
- Forms & applicationsLink + checklist
- Complaint/feedbackTicket + category
SetupHow to prepare for launch4
- Service catalogTopic → office → documents
- Locations/regionsMapping by postal code
- Link packagesForms, FAQs
- Verification rulesfor status requests
WorkflowsWhat Anni actually does4
Routing flowTopic → case type → location → office + link.
Appointment flow with checklistAppointment + document list + directions.
Status requestCase number available → status; otherwise explains the process.
Feedback ticketCategorized and forwarded.
IntegrationsData sources and systems3
Appointment/service platformSlots, services
CRM/ticketingRequests, status
Email/SMSLink packages, confirmation
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↑Forwarding rate
↓Repeat calls
↑Show-up rate
↓Processing time
Privacy & limitsWhat deliberately doesn't happen2
No legal interpretationRefers callers to official offices and information.
Data protectionMinimal data; case number only when needed.
PitfallsCommon mistakes and how to avoid them2
- Outdated knowledge sourceService catalog as the binding source.
- Answers too free-formWhen in doubt: process/link only.
Frequently asked questionsShort, honest answers2
Can Anni tell me whether I'm eligible?No – but she can tell you which office is responsible and which documents you need.
Is it legally sound?Anni only passes on official process information.
