Medical practices
Appointments, prescription requests and routine questions – handled reliably, with built-in safety rules.
What Anni handles here
- Separates acute complaints from routine requests.
- Prescriptions/referrals requested in a structured way.
- Takes the load off your team without pretending to give medical advice.
Typical calls
- Book/reschedule an appointmentReason + urgency + slot
- Prescription requestMedication, dosage, pickup
- Test results/referralProcess + secure handover
- Acute symptomsRules + escalation if needed
SetupHow to prepare for launch4
- Define appointment typesAcute, check-up, routine, lab
- Define the prescription processCutoff times, pickup, e-prescription
- Acute-case rules in writingclear & short
- Wording for guidanceneutral, responsible
WorkflowsWhat Anni actually does4
Appointments according to practice rulesReason, urgency, availability – with blocked times and buffers.
Prescription intakeRecords medication + dosage, files the request.
Acute-case guidanceFor red flags: guidance and handover according to the practice's instructions.
Structured summaryAfter every call, the request is summarized in a compact form.
IntegrationsData sources and systems3
CalendarOffice hours, acute slots, vacations
Practice workflowPrescriptions, callbacks, test results
SMS/emailAppointment reminder, pickup info
Integrations with your own systems are available from the Business package.
Measurable impactMetrics that change4
↓Phone load at reception
↓Appointment no-showsreminder + preparation
↓Prescription handling timestructured intake
↓Phone time per requestthanks to clear questions up front
Privacy & limitsWhat deliberately doesn't happen2
No medical diagnosisAnni triages according to rules, no diagnoses.
Health dataData minimization + clear purposes.
PitfallsCommon mistakes and how to avoid them2
- Unclear rules for acute casesDefine red flags + the action to take.
- Asking too muchOnly record what the practice really needs.
Frequently asked questionsShort, honest answers2
How do you make sure nothing slips through?Clear triggers, fixed answers and escalation paths.
Can Anni issue prescriptions?No. She takes down requests – the decision stays with the practice.
