Pricing
Fair billing. No fine print.
You only pay when Anni is actually working: billed by the second, no lock-in, and dropped calls are free.
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Starter
For businesses that want to be reliably reachable.
€89per month
excl. VAT660 minutes included 60 of them free
Set up Starter- Personal point of contact
- Operations dashboard
- Guided setup through launch
- Response within 24 hours
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Business
PopularFor businesses with high call volume that want to get the most out of it.
€249per month
excl. VAT1,750 minutes included about 29 hours
Set up Business- Integration with your systems
- Monthly support hour
- Proactive optimization
- Response within 4 hours
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Enterprise
For advanced requirements, multiple locations and special cases.
custom
from 5,000 minutes from €0.06 per minute
Schedule a call- Tailored workflows and roles
- Agreed service levels (SLA)
- Multilingual and multiple locations
- Response within 1 hour
- Billed by the second
- No lock-in, cancel month to month
- Dropped calls under 10 seconds free
- Setup priced by effort and requirements
All services
The packages compared.
All prices excl. VAT, billed by the second.
| Feature | Starter€89 / month | Business€249 / month | Enterprisecustom |
|---|---|---|---|
| Plan & usage | |||
| Monthly base fee | €89 | €249 | custom |
| Minutes includedInbound minutes per month. | 660 (11 h) | 1,750 (29 h) | custom |
| Each additional minuteOnce your included minutes are used up. | €0.15 | €0.15 | from €0.06 |
| Per minute during call transferWhile a call is transferred to your team, there are no AI costs. Time spent waiting for someone to pick up is free. | €0.10 | €0.10 | €0.06 |
| SMS | €0.15 per SMS | €0.15 per SMS | custom per SMS |
| Dropped calls under 10 seconds | free | free | free |
| Outbound calls, per-minute surchargeCharged on top of every outbound minute. | +€0.10 | +€0.10 | +€0.05 |
| Support | |||
| Personal point of contact | |||
| Support hour includedMonthly time budget for support and optimization – not just for fixing errors. | custom | ||
| Response timeTime until our team's first qualified reply – not an automated response. | ≤ 24 h | ≤ 4 h | ≤ 1 h (SLA) |
| Fix or workaroundTime until things are running normally again. | ≤ 72 h | ≤ 24 h | per SLA |
| Monitoring and alertsAvailability, outages and anomalies such as error rates or misrouted calls. | Basic | Extended | Custom |
| Proactive optimizationWe suggest or make adjustments when we notice something. | |||
| Review after launchAvailability, answer quality, call forwarding and common topics – with concrete improvements. | 1× | 2× | regularly |
| Tools & operations | |||
| Operations dashboardCategories, workflows and metrics, defined together. | Extended | Custom | |
| Workflows and topicsYour workflows, with topics, call forwarding and escalations. | Adapted | Tailored | |
| ReportsCall volume, topics, times and outcomes. | Standard | Extended | Custom |
| Guided setup through launchIncluding mapping your workflows, test calls and a smooth launch. | |||
| Custom services | |||
| Tailored call flows | |||
| Integration with your own systemsThis requires a dedicated server service, which is why it starts with Business. | from Business | ||
| Custom developmentEvery 11th hour is free. | €160/h | €160/h | €160/h |
Enterprise
Enterprise: built around your requirements.
From 5,000 minutes a month, multiple locations, or special security and service-level requirements: we'll put the package together with you.
Custom development €160 per hour, every 11th hour free.
Schedule a call- Tailored workflows and roles
- APIs and integrations
- Security and SLA requirements
- Multilingual support and multiple locations
- Review and fine-tuning after launch
What does “billed by the second” mean?
We bill every second actually spoken, not every minute started. Calls that end in under 10 seconds cost nothing.
How much does setup cost?
That depends on what Anni should do. An agent for information and call forwarding is set up quickly; integrations with your systems take more time. You'll get a quote based on the actual effort up front.
Is there a minimum term?
No. All packages have no lock-in and can be canceled monthly.
What happens when I use up my minutes?
Anni just keeps working. Each additional minute costs €0.15, billed by the second. If you regularly need more, the next package is usually the better deal.
Why do integrations start with Business?
To connect to your own systems, we run a dedicated server service that's continuously monitored. That isn't included in the Starter package.
Do prices include VAT?
No. All prices are exclusive of VAT at the statutory rate.
Hear what Anni sounds like.
One click is all it takes. Then we'll set up Anni for your business – no lock-in.