Set up your greeting – in up to six languages

The welcome message is the first thing callers hear – within seconds, it decides whether the conversation feels right. Keep it short, say in a friendly way who's speaking, and meet the AI disclosure requirement while you're at it. And since not every caller speaks German, you can add the greeting in six languages: the agent automatically detects the caller's language and picks the matching one.

How to set it up

1. Open your agent and go to the Greeting (“Begrüßung”) tab.
2. In the DE tab, write your German welcome message. A proven pattern (shown here in English): “Hello! This is [Name], the AI assistant for [Company]. This call is handled by an AI and recorded for quality purposes. How can I help you?”

3. Note the hint below the input field: under the EU AI Act / GDPR, the greeting should mention that the call is handled by an AI and recorded for quality purposes – include this in every language version.
4. Switch through the language tabs EN, ES, FR, IT, PT and add a message for every language your callers use.
5. Save (“Speichern”) – and make one test call.

Real-world example

A hotel in Tyrol maintains German, English and Italian. When a guest from Milan calls, they automatically hear the Italian greeting and have the entire conversation in Italian – no menu, no “For English, press 2.” For the team, that was the moment the agent went from tool to showpiece.

Where: AI Telephony (“KI-Telefonie”) → Agents (“Agenten”) → choose an agent → Greeting tab

Good to know

• Short wins: One or two sentences plus an open question. Everything the agent should know about your business doesn't belong in the greeting – it goes in the knowledge base and the prompt.
• The greeting only covers the first sentence – how the agent talks and behaves after that is controlled by the system prompt.
• Time windows beat the default: If a call falls within a time-based greeting window (e.g. “Good morning” until 09:30), that window's message replaces the default greeting.
• Groups in your address book can have their own greeting, too – for example, a personal salutation for regular customers. Remember the AI disclosure there as well.
• The same tab also has Business closure (“Betriebsurlaub”): vacation periods with their own message, whose context the AI receives automatically.

Last updated July 17, 2026