Setting up agents
Voice, greeting, prompt, knowledge base and phone number.
- Fill your knowledge base: documents your agent answers fromUpload PDFs, Word and text files – your agent reads them automatically and answers questions about them. Multiple documents allowed, up to 10 MB per file.
- Intro Music & Hold Music: What Callers Hear on the LineMusic before the conversation and music during a transfer are two settings in two different places – here's how to use both well.
- Phone Number & Multi-Agent: Who Answers the Call?Every agent needs a phone number – and several agents can share one. How to use Multi-Agent for testing, seasonal setups and variants.
- Set up your greeting – in up to six languagesThe first message matters: add a greeting in up to 6 languages, and your agent automatically detects the caller's language. Including the AI disclosure.
- Set your agent's voice, speaking speed and expressivenessChoose a voice, then fine-tune speed and expressiveness so your agent sounds like your brand. With audio previews right in the dashboard.
- Shape how your agent behaves: the system promptThe prompt defines your agent's personality, language and limits. With tips on structure and a template you can adapt.
- Time-based greetings for morning, midday and eveningGreet callers differently in the morning, at midday and in the evening: time windows with weekday settings automatically replace your default greeting.