Address book & contacts
Contacts, groups, personalized greetings and the blacklist.
- Add & Edit Contacts Right in the TableAdd and edit contacts right in the table: salutation, name, company, phone number, group and call forwarding – no extra forms to fill out.
- Block callers: how to set up a blacklistSend unwanted numbers to a busy signal: create a blacklist group, turn on “Block calls”, assign contacts – done.
- Create & manage groups: rules for many contacts at onceGroups bundle contacts under shared rules: a custom greeting, transfer to a number or agent – or blocking.
- Forwarding Rules: Contact vs. Group – Which One WinsOff, Number or Agent: forwarding rules can be set per contact and per group. Here's how they work together – and which rule takes priority.
- Personalized greetings with variables: “Hello {callerVorname}!”Greet known callers by name: how to use {callerVorname}, {callerName} and {callerGender} in a group's welcome text.