Search & filter the call log – even by conversation content

Under Calls (“Anrufe”), you'll find every conversation your agent has had – grouped by day in chronological order, with duration, time and an automatic tag. The real power is in the search: it doesn't just search phone numbers, it searches conversation content. “Who asked about the price list last week?” becomes a search query, not a guessing game.

How to set it up

1. Open Calls in the sidebar. At the top, you'll see your call history as a chart (time period selectable, e.g. week) along with the key figures: calls, minutes, avg. calls and avg. duration.
2. Search: Type a phone number or a keyword from the conversation into the search field – e.g. “complaint”, “appointment” or a product name.
3. Filter: Narrow things down with Type (“Typ”), From/To date (“Von/Bis-Datum”), Sort by (“Sortieren nach”) and Direction (“Richtung”; ascending/descending), then click Apply (“Anwenden”). Use Reset (“Zurücksetzen”) to start over. [Screenshot: call log with search field, filters and grouping by day]
4. Read the tags: Every call automatically gets a label that tells you what happened without listening in:

Real-world example

A managing director sets aside five minutes every Monday: first a look at the weekend's abgebrochener_anruf entries – those numbers get a callback before the customer orders somewhere else. Then a content search for the new product name, to hear which questions actually come up about it. Together, the two replace gut feeling with two concrete lists.

Where: AI Telephony (“KI-Telefonie”) → Calls

Good to know

• Content search is your quality tool: If the agent stumbles somewhere, you can find the affected conversations by keyword – and know exactly where the system prompt or the knowledge base needs work.
• Call log vs. “Recent entries” (“Letzte Einträge”): The call log shows all conversations; “Recent entries” on the Overview shows the tasks that came out of them (requests, complaints) for you to work through.
• Lots of abgebrochener_anruf tags at the same time of day are a sign to check your greeting or availability – every tag is a callback opportunity.

Last updated July 17, 2026