AI Customer Success Manager (m/f/d)
You help our B2B customers get the most out of their AI – with real responsibility from day one.
- Graz / Innsbruck
- Full-time
- German C1/C2
- €45k–65k gross/year
At Callana, we're building the next generation of AI-powered customer communication: AI phone agents that are fully controllable, GDPR-compliant and seamlessly integrated into our customers' systems.
What your day could look like
- Support B2B customers after onboarding and help them expand how they use their AI
- Analyze call logs and spot improvements in workflows and prompts
- Act as the bridge between our customers' teams and our product team
- Create training materials and best-practice documentation
- Bring customer feedback into product development in a structured way
- Continuously improve internal processes and customer retention
What you bring
- Experience in customer success, account management or a SaaS environment
- Basic technical understanding – APIs don't scare you
- German at C1/C2 level, good English
- You work independently and thrive in a fast-moving startup
- Genuine enthusiasm for AI products and how businesses use them
- Ideally, experience with CRM tools such as HubSpot or Salesforce
What you get
- Salary above the collective agreement + bonus
- 28 working days of vacation
- Flexible working hours
- Modern office downtown
- Work directly with the founders
Salary
€45,000–65,000 gross per year + bonus
Under the Austrian IT collective agreement (employment group AT, standard step), the minimum salary for this position is €3,155 gross per month, paid 14 times a year. Depending on experience and qualifications, we pay significantly more.
Application process
Intro call 15 min
A casual chat: we tell you about Callana and hear what drives you.
Interview with your future manager 30 min
Going deeper: your experience, how you work and what we expect from each other.
Short assignment Take-home
A small case study so we can see how you think. After that, you'll visit us in person at the office.
Offer Final step
If it's a match, we settle the terms, your start date and your onboarding.
We welcome applications from everyone, regardless of gender, age, origin, religion, disability or sexual orientation. We use your application documents only for this process and delete them no later than seven months after it ends, unless you agree to let us keep them longer.